Shipping policy
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed through Get Goodware (getgoodware.com), which is owned and operated by Gilberte Paul. Please read it together with our Return and Refund Policy.
1. Order Processing
Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays) after payment is received and verified. You will receive a confirmation email with your order details, followed by a shipping confirmation containing your tracking number once the parcel leaves our facility.
2. Delivery Timeframes
Estimated delivery times after dispatch:
- United States: 5 to 12 business days
- Canada: 7 to 15 business days
- United Kingdom & Europe: 8 to 18 business days
- Asia Pacific: 8 to 20 business days
- Rest of world: 10 to 25 business days
These are estimates only and are not guaranteed. Delivery times may be extended by customs clearance, weather, carrier delays, peak-season volume, or events beyond our reasonable control.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on destination, weight and the service selected. Any promotions for free shipping will be stated explicitly at checkout and apply only to the conditions described in the offer.
4. Tracking Your Order
Once your order ships you will receive a tracking number by email. Tracking information may take up to 48 hours to become active in the carrier system. You may also contact us to request an update on your shipment.
5. Customs, Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.
6. Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate. We are not liable for parcels delayed, returned, or lost due to an address provided incorrectly by the customer. If a parcel is returned to us because of an incorrect address, we can reship it once the customer pays the additional shipping cost.
7. Lost or Damaged Shipments
If your parcel is lost in transit or arrives damaged, contact us within 7 days of the last tracking update at evelynnmedia01@163.com. We will work with the carrier to trace the shipment and, where the loss is confirmed, arrange a replacement or a refund.
8. Undeliverable and Unclaimed Parcels
Parcels that are refused, unclaimed, or returned to sender may be refunded minus the original shipping cost and any return fees charged by the carrier.
9. Contact Us
Questions about shipping and delivery may be directed to:
Gilberte Paul
14695 NE 18th Ave, Apt 6R
North Miami Beach, FL 33181, United States
Email: evelynnmedia01@163.com
Phone: +1 302-294-9926
WhatsApp: +1-8572054960
Last updated: September 4, 2026