Refund policy
Return and Refund Policy
This Return and Refund Policy applies to all purchases made through Get Goodware (getgoodware.com), which is owned and operated by Gilberte Paul ("we", "us", or "our"). By placing an order you agree to the terms set out below.
1. Return Window
You may request a return within 30 days of the date your order was delivered.
2. Return Eligibility
To be eligible for a return, your item must be unused and in the same condition in which you received it, with all original packaging, tags and accessories included. Proof of purchase is required for every return request.
3. Non-Returnable Items
The following items cannot be returned: perishable goods, custom or personalized products, digital downloads, intimate or sanitary goods, hazardous materials, and any item marked as final sale or clearance.
4. How to Start a Return
Email us at evelynnmedia01@163.com or message us on WhatsApp at +1-8572054960 with your order number and the reason for the return. We will reply with return instructions and the return shipping address. Please do not send any item back before receiving return authorization, as unauthorized returns cannot be processed.
5. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected. If approved, the refund will be issued to your original payment method within 5 to 10 business days. Original shipping fees are non-refundable unless the return results from our error.
6. Late or Missing Refunds
If you have not received an approved refund after 10 business days, please check your bank account again, then contact your card issuer or bank, as processing times vary. If you have done this and still have not received your refund, contact us at evelynnmedia01@163.com.
7. Exchanges
We replace items only if they are defective or damaged. To exchange an item for the same product, contact us using the contact details below.
8. Damaged, Defective or Incorrect Items
Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it at no additional cost to you.
9. Order Cancellation
Orders may be cancelled free of charge at any time before shipment. Once an order has shipped, it must be handled as a return under this Policy.
10. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns over USD 75.
11. Contact Us
Questions about this Return and Refund Policy may be directed to:
Gilberte Paul
14695 NE 18th Ave, Apt 6R
North Miami Beach, FL 33181, United States
Email: evelynnmedia01@163.com
Phone: +1 302-294-9926
WhatsApp: +1-8572054960
Last updated: September 4, 2026