Warranty Policy

Warranty & Service Guarantee Policy

This Warranty & Service Guarantee Policy ("Warranty") applies to products purchased from Get Goodware (getgoodware.com), which is owned and operated by Gilberte Paul ("we", "us", or "our"). This Warranty is in addition to, and does not limit, any rights you have under applicable consumer protection law.

1. Warranty Period

We warrant that every product sold by Get Goodware is free from defects in materials and workmanship under normal use for a period of 12 months from the date of delivery (the "Warranty Period"). Proof of purchase is required for all warranty claims.

2. What This Warranty Covers

During the Warranty Period, we will, at our option and at no charge to you, repair or replace any product that fails due to a manufacturing defect in materials or workmanship, provided the product has been used in accordance with its instructions and has not been modified or misused.

3. What This Warranty Does Not Cover

This Warranty does not cover:

  • Normal wear and tear, including cosmetic damage such as scratches, dents, or discoloration
  • Damage caused by accident, abuse, misuse, neglect, dropping, or improper storage
  • Damage caused by unauthorized repair, modification, or disassembly of the product
  • Damage caused by use with incompatible accessories, power supplies, or third-party components
  • Damage caused by exposure to liquids, fire, extreme temperatures, or other environmental conditions outside the product specifications
  • Products purchased from unauthorized resellers or through unauthorized channels
  • Products whose serial number has been removed, altered, or rendered illegible

4. How to Make a Warranty Claim

To make a claim, contact us at evelynnmedia01@163.com or on WhatsApp at +1-8572054960 with your order number, a description of the defect, and clear photographs or video showing the issue. Do not return any product before receiving a return authorization from us.

5. How Claims Are Resolved

Once we receive your claim we will assess it within 3 to 5 business days. If the claim is approved, we will repair or replace the defective product at our cost, including return shipping. If an identical replacement is not available, we may substitute a product of equal or greater value, or issue a refund at our discretion.

6. Limitation of Warranty

This Warranty is limited to repair, replacement, or refund as described above, and is given in place of all other express warranties. To the maximum extent permitted by applicable law, we exclude all implied warranties of merchantability and fitness for a particular purpose to the extent they may be excluded.

7. Service Guarantee

In addition to this Warranty, Get Goodware is committed to responding to every customer service enquiry within 24 hours on business days, and to resolving verified quality issues promptly and fairly.

8. Contact Us

Warranty and service enquiries may be directed to:

Gilberte Paul
14695 NE 18th Ave, Apt 6R
North Miami Beach, FL 33181, United States
Email: evelynnmedia01@163.com
Phone: +1 302-294-9926
WhatsApp: +1-8572054960

Last updated: September 4, 2026